The Sales and Customer Service applications within Microsoft Dynamics 365 platform provide a vast range of CRM functionality including customer loyalty and retention tools, customer service management including customer behaviour metrics, business process automation and a wide range of third party integrations.
Using these two CRM applications within Dynamics 365 as well as Dynamics 365 for Customer Insight, businesses can better understand customer buying habits and upsell opportunities of each of their customers whilst boosting the bottom line.
Use digital insight to provide customer intelligence whilst maintaining fully personalised customer relationships
Improve customer service by implementing regular touch points ensuring you maintain contact with all customers
Use customer intelligence metrics to boost customer engagement, customer service levels and overall sales performance
Dynamics 365 offers a host of extended functionality compared to that offered within the former Microsoft Dynamics CRM.
The Dynamics 365 application stack offers flexible pricing as you only need to pay for the specific application licenses you need.
Microsoft Dynamics 365 offers a combination of both CRM and ERP functionality, unlike Dynamics CRM which was a single offering.
You can now change your business processes without custom development by tailoring the various applications.
Manage all your Microsoft Dynamics 365 applications from one centralised, easy to use portal.
Dynamics 365 integrates with Microsoft products and a wider range of third party integrations than Dynamics CRM.
Infinity Group are certainly one of the most experienced and knowledgeable Microsoft Gold Partners we have worked with. The Microsoft Dynamics solution they have implemented for us has transformed our business operations via automated processes. Internal Administration tasks have reduced significantly and the dashboard functionality gives our SMT the transparency we need in regards to day to day performance metrics.Robert King - CTO