Whether you operate from physical stores, an ecommerce website or a mixture of the two, Microsoft Dynamics 365 for Retail has a wide range of tools including business process automation, marketing campaign management, customer nurturing and intelligence and much more to help your business stand out from the crowd.Get in touch to discover more
Turns customer data into insights using machine learning and analytics
Ensure all data is stored in a highly secure environment and fully compliant
Personalise customer interactions based on previous customer behaviours
Access real-time data performance metrics to improve performance
Access customer data on the go using any device at any time of day
Enable them to request leave, manage sickness and view company processes etc
Provide a seamless experience to each and every one of your customers regardless of the marketing channel they have come through or the device that they are using. Effectively email your customers, gather feedback, act on opportunities and automate all of these processes to free up your time to focus on other aspects of your business. With the help of our team, we can implement a Microsoft Dynamics 365 solution that covers a multi-channel sales and marketing strategy to create a fully integrated customer experience. Most importantly, performance can be closely monitored in real time by the inbuilt platform analytics.
Greatly improve the way you manage your stores, stock control, resource and work orders with Microsoft Dynamics 365 for Retail. During the initial phase our Microsoft Dynamics Consultants will meet with you to plan your new solution. They will analyse your workflows, find ways to reduce bottlenecks, automate your day to day processes and ultimately reduce your operating costs so you can increase profits and invest more money into other areas of your business.
Microsoft Dynamics 365 will enable you to make your service levels your point of difference alongside the competitor set. Our team of Consultants and Solution Architects will evaluate all your current customer service processes and optimise these to boost efficiency and increase customer satisfaction levels.
Stat source: Microsoft Whitepaper 2017/Microsoft Customer & Market Research 2017, Nucleus Report 2018.