Microsoft Dynamics 365 Support

Infinity Group provide Microsoft Dynamics 365 ongoing support via flexible monthly contracts.

Microsoft Dynamics 365 Support around the clock

Infinity Group have a large UK based Service Desk that offers technical support to clients across the UK. We offer onsite and remote technical assistance 24 hours and 7 days a week for our larger clients and during working hours for our smaller clients. Our support packages can be tailored to your specific requirements and are costed based on the parameters that add to the complexity of your Microsoft Dynamics 365 setup for example; the number of employees supported, number of third party add-ons and the level of customisation of the CRM platform implemented.

Benefits of our Dynamics 365 Support packages

24 Hour Support
We have a 24 hour support team if you require a 24 hour Support package

Nationwide Coverage
Our nationwide team of Support Analysts fully support all areas of the UK remotely or onsite

Certified Engineers
All our Service Desk engineers are Microsoft certified in Dynamics 365 applications

Fixed Monthly Costs
Our range of support contracts have fixed monthly costs and a variety of service levels

Dynamics 365 support levels:

We offer five Microsoft Dynamics 365 ongoing support packages to suit the wide variety of client need. All packages include personalised dedicated consultancy time, administration of users, bi-annual reviews, resolution of broken functionality, named user support and use of online customer portal. The other specific benefits are listed below.

Bronze support package – max users 20

includes all services mentioned above

Silver support package – max users 50

includes all services mentioned above plus 2 hours ad hoc training or small enhancements

Gold support package – max users 100

includes all services mentioned above plus 3 hours ad hoc training or small enhancements and 1 add on.

Platinum support package – unlimited users

includes all services mentioned above plus 6 hours ad hoc training or small enhancements and 2 add ons.

Diamond support package – unlimited users

includes all services mentioned above but all other services are fully tailored to your specific requirements.

We first approached Infinity Group to help us transition from our old CRM to Dynamics 365. The scoping and implementation was run very professionally and all ongoing customisations and support issues are handled efficiently by the friendly support team.

The introduction of Dynamics 365 has helped to streamline processes for my team. This has allowed them to spend more time talking to potential patients, answering customer queries and providing a key service for the hospital.

Microsoft Dynamics 365 Support