Palm Mason Group


Palm Mason2020-07-01T15:38:13+00:00

A global recruitment consultancy where efficient data storage
and IT performance is imperative.

Palm Mason operate globally across six countries in three different time zones providing specialist recruitment
services to the finance and airline sectors.

As a fast growing business with mass expansion plans, Palm Mason were specifically looking for Outsourced IT Support and Dynamics 365 consultancy from a provider with global capabilities to work across all their branches worldwide.  We have worked with Palm Mason soon after their infancy in 2009 and continue to work with them on an on-going basis.

Palm Mason’s Requirements

IT Support
Hosted Telephony
Microsoft Dynamics CRM
Microsoft SharePoint
Microsoft Office 365
IT Security & Consultancy
Third party integration setup and management

Our Solution

As a recruiter, Palm Mason rely heavily on CVs to populate candidate profiles. Managing the data of 1000’s of CVs was an arduous task. To integrate this data within Microsoft SharePoint their new database management system, we integrated a third party tool that auto added each CV as they were submitted.

With their current database setup proving unreliable and heavily reliant on third party database synchronisation tools. We fully customised Microsoft Dynamics 365 to manage their legacy database system that was managing the data across five continents. With the new solution they were able to quickly monitor each branches performance with easy to use dashboards and real-time performance monitoring metrics. We implemented integrations with their finance platform enabling Microsoft Dynamics 365 to then showcase the pipeline and financial performance.

In addition to their IT requirements, Palm Mason were looking to greatly improve the quality of video conferencing and reduce their international call costs.  Our Telecoms Consultants proposed our hosted telephony solution. With Horizon, Palm Mason are able to track and record calls, have a 99% uptime guarantee and excellent call quality and also integrate call data with their Microsoft Dynamics CRM system.


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