Specsavers Case Study | Infinity Group

Specsavers Opticians

CLIENT CASE STUDY

Specsavers2018-08-23T08:46:58+00:00

A global opticians where multi-site telephony along with the ability
to integrate IP CCTV is key.

Specsavers, founded in 1984 are a leading optical chain with over 30,000 employees and 42% of the market share in the UK.

Specsavers first approached Infinity Group in 2007 when they required a replacement telephony solution, business broadband, and IP CCTV solution. We’ve been working for them ever since, and are very proud to have recently worked with their flagship store in Stratford, London.

Specsavers requirements

99% uptime guaranteed telephony – to overcome the technical and reliability issues they were previously experiencing.
Enhanced functionality including message on hold, call recording, voicemail to email, call reporting and optional CRM integration
Reduced monthly call and line rental costs
An easy to manage telephony solution that staff can make changes to at short notice
The solution must remain unaffected by the ISDN switch off

Our Solution

Our Telecoms Consultants looked at each branches specific requirements and the objectives Specsavers had set out. Based on our findings, we proposed Horizon, our hosted telephony solution as the perfect solution to Specsavers’ needs.

Horizon is a cost effective solution suited to all sizes of business and has a 99% uptime guarantee. With an impressive multi site capability, it could be easily deployed across branches and can be managed by branch managers via the Horizon online customer portal.

Specsavers have really benefitted from the enhanced functionality Horizon offers, such as sending voicemail to email, advanced hunt groups, call queuing announcements, call recording and bespoke message on hold announcements. All of which have helped Specsavers to efficiently manage their calls and improve overall customer service levels, and more recently, Specsavers have implemented call recording so they can record calls and improve the training of their employees.

As the majority of branches were very busy during working hours, their chosen solution had to be quick and easy to install out-of-hours with minimum disruption and downtime.

In addition to hosted telecoms, we provided our robust business broadband, setup IP CCTV for all areas of the store, and greatly improved their customer Wi-Fi service. We also installed full cabling for their voice & data infrastructure.

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