IT SUPPORT FOR SCHOOLS

We offer a comprehensive range of IT Support Services and Education IT Consultancy for primary and secondary schools located all over the UK. With a nationwide team of IT Consultants, we provide fully managed IT Services to many schools who choose to outsource their IT; and also provide additional specialist IT Support for schools with in-house IT Departments as well as replacement hardware and software licenses.

Infinity Group - Microsoft Authorized Education Reseller

Microsoft Authorised Education Reseller

We have a solid understanding of the software and hardware systems used in schools such as Microsoft Office 365, Microsoft Teams for Education, SIMS, Foldr, Activeteach and can also supply and install PC and server hardware, networking equipment, software licensing, Internet circuits, firewalls and much more.

Do you provide fully Managed IT Support for Schools?

We work as a contracted Outsourced IT Support provider for several independent and state schools. Our IT Support Services are available 24 hours a day, 7 days a week and our IT Support packages can be fully customised to suit your needs. These can include: Education IT Consultancy, Extra in-school IT technicians, 24 hour IT Support desk cover and dedicated 3rd Line support.

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What IT Support do you provide for internal IT Departments?

We work for many schools that have their own internal IT Departments to supplement their existing teams and provide additional specialist expertise. These schools require the knowledge and expertise of our IT Consultants to run more complex projects than the day to day IT Support tasks.

Our IT Consultancy team are experienced in the education sector as we work for many schools and colleges across the UK.

Current Service Level Performance

8 min

Average Response Time

93%

1st Contact Fix Resolution

95%

Customer Retention Rate

97%

Customer Satisfaction

Can we provide specialist IT Consultancy for Schools?

Sometimes schools undertake complex IT Projects that require the assistance of specialist IT Consultants. We can advise on the best practise for these types of projects and manage them from concept to completion.

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What education platforms can we support?

 We have IT Consultants on hand to assist with your requirements no matter which platform your education establishment runs on.
We provide business IT Support for Windows, Mac and Linux platforms. We also support Microsoft Business Applications, including Microsoft Teams for Education, Microsoft Office 365, Microsoft Azure, Dynamics 365, Enterprise Mobility Suite and more.

Our School IT Support Services

IT SUPPORT

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

IT SECURITY

Proactive server monitoring
Patch management
IT Security recommendations

CUSTOMER SERVICE

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

Contact our London Office

Call us now: 01892 575 675
The News Building, Shard Quarter, 
3 London Bridge
LondonSE1 9SG

Our Kent office

Tel: 01892 575 675
Fax: 0345 450 4609

The Coach House
Spencer Mews
Tunbridge Wells
Kent
TN1 2PY

We look forward to discussing your School IT Support requirements in more detail. 

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