IT SUPPORT FOR SCHOOLS

We offer a comprehensive range of IT Support Services for primary and secondary schools located all over the UK. With a nationwide team of IT Engineers, we provide fully managed IT Services to many schools who choose to outsource their IT; and also provide additional specialist IT Support for schools with in-house IT Departments as well as replacement hardware and software licenses.

The schools we have worked for recently

Our School IT Support Services

Unlimited remote support for all
Unlimited telephone support
Proactive monitoring
Proactive security and patch management
SLA response times

Vendor liaison
Point of contact technical account manager
Quarterly review meetings
Strategic roadmap
Redundant PC recycling program

The three types of IT Support for schools

Fully Managed IT Support for Schools

We work as a contracted outsourced IT Support provider for several independent and state schools. Our IT Support Services are available 24 hours a day, 7 days a week. Our IT Support packages can be fully customised to suit your needs and can include: Extra in-school IT technicians, 24 hour IT support desk cover and 3rd & 4th line escalation.

Additional IT Support for internal IT Departments

We work for many schools that have their own internal IT Departments to supplement their existing teams and provide additional specialist expertise. These schools require the knowledge and expertise of our IT Consultants to run more complex projects than the day to day IT Support tasks.

Specialist IT Consultancy

Sometimes schools undertake complex IT Projects that require the assistance of specialist IT Consultants. We can advise on the best practise for these types of projects and manage them from concept to completion.

What platforms do we support?

Whatever platforms your business runs on, we have IT Consultants and Engineers on hand to assist with your requirements. We provide business IT Support for Windows, Mac and Linux platforms. We also support major cloud service providers, including Microsoft Office 365, Microsoft Azure, Dynamics 365, Enterprise Mobility Suite and more.

Microsoft Authorised Education Reseller

We have a solid understanding of the software and hardware systems used in schools such as Microsoft Office 365, SIMS, Foldr, Activeteach and can also supply and install PC and server hardware, networking equipment, software licensing, Internet circuits, firewalls and much more.

Infinity Group - Microsoft Authorized Education Reseller

Here are the benefits of our IT Support Services:

24/7 help desk support – we’re there to help you at the times you need us most
Monthly performance review – showing how both us and the school IT system is performing
UK support desk – you’ll deal directly with our UK based engineers
24 monitoring – we monitor your systems proactively to identify potential faults
Remote support – decreased resolution times with our remote management software
Expertise – all our Engineers and Consultants are trained and qualified IT Specialists
Added value – no additional call out charges or travel expenses, just an agreed, fixed, hourly rate
Customer service – we tailor our SLAs specifically to your school’s needs