Key takeaways_

• Infinity Group started as a small IT support provider and has grown into a leading Microsoft Solutions Partner, delivering cloud, security and business transformation services.
• Our journey reflects a commitment to innovation, customer success, and deep expertise across Microsoft technologies.
• Today, we help organisations modernise, secure and scale with tailored solutions that drive measurable business outcomes.

The world of IT and technology is constantly evolving. And, as a company, Infinity Group has never been afraid of evolving either. Various changes over the decades, including a brand relaunch in May 2023, have led to us becoming who we are today: one of the largest independently owned Microsoft partners in the UK and named one of the UK’s best places to work. So, we thought we’d take this opportunity to reflect on what makes Infinity Group the business it is today and share our journey to date.

A view of our history as a business_

2001: How it all began_

Infinity Group was established in 2001 by CEO, Rob Young. The inspiration to set up the company was to provide comprehensive technology solutions that support the strategic growth of businesses. We also wanted to offer managed IT service packages, for the streamlining of IT processes.

2006: Our first merger_

In one of the first growth steps for Infinity Group, we completed our first merger, with Intouch Communications, a leading telephony provider.

2007: Becoming a Microsoft Partner_

Although we’ve worked with Microsoft technologies since our inception, we were officially recognised as a Microsoft Partner in 2007. And we’ve never looked back. Since then, our business has adapted to the latest solutions, technologies and applications Microsoft has to offer.

In 2009, we became a Microsoft Gold Partner. We’ve also gained a huge range of specialisations from Microsoft since then, including the Small and Midsize Business Management Specialisation, the Low Code Application Development Specialisation and the Advanced Sales and Services Specialisations. Each of these specialisations show our ongoing demonstration of extensive knowledge, experience and success in providing appropriate applications for small and medium businesses.

2010: Relocation_

In 2010, we moved to our Tunbridge Wells office, where we remain today. In more recent years, we’ve also opened office spaces in London and the East Midlands.

2011: ISO certifications_

Being secure and compliant has always been crucial to us, so we can help our clients safely. In 2011, we achieved ISO certification across ISO27001, 9001 and 14001. And we hold these still today, demonstrating our internationally recognised management systems for information security, quality and environmental responsibility.

2013: Set up our Business Applications practice_

In 2013, we set up our Business Applications practice after years of working with business IT and Microsoft solutions. This practice has gone from strength to strength, with a central focus on transformative Dynamics 365 implementations for organisations. We’ve even won awards – but more on that later…

2015: Employee milestones_

2015 was a milestone year for us, as we hit 50 employees for the first time. And we’ve continued to grow from there, with now over 170 employees.

2018: Reseller of the year_

2018 was another big year for us, as we won CRN’s Reseller of the Year! This is just one of many awards Infinity Group has claimed over the years.

Also in this year, we set up our Power Platform practices, expanding on our existing Business Applications proposition and allowing us to embrace innovation for our clients.

2021: Set up our Business Central practice_

Business Central is one of our key specialisations as a business. And in 2021, we set up on designated Business Central practice to serve our clients with their ERP implementation needs. In 2024, we acquired BamBoomCloud’s customer base through Pax8, which help us to grow this practice even further.

2022: A great place to work_

In 2022, Infinity Group was named as a certified best organisation to work in, by the Great to Place to Work® Trust Index™. With employee empowerment and engagement at the forefront of Infinity Group’s business operations, this was a testament to our mission for supporting everyone across the entire business.

We achieved this feat again in 2023, alongside being recognised as one of the UK’s Best Workplaces in Tech and a Sunday Times Best Places to Work in the medium company category.

2024: Inner Circle membership_

In 2024, we become members of Microsoft’s Inner Circle for the first time. This is obtained through  comprehensive evidence of a partner’s skill in critical areas to be recognised for the reward, which includes their customer relationships and ability to leverage the latest Microsoft applications. It represents the top 1% of Microsoft Partners globally, with only 72 partners holding the status globally. We are one of ten partners to hold it in the UK.

In 2025, we were named Inner Circle members once again.

2025: Microsoft Partner of the Year_

In one of our biggest achievements to date, we were named Microsoft Partner of the Year for Business Central in 2025. In 2024, we were a finalist. The Microsoft Partner of the Year – Dynamics 365 Business Central award specifically acknowledges a partner who has demonstrated outstanding impact in delivering cloud-based ERP solutions using Dynamics 365 Business Central.

We were selected from over 4,600 nominations, showcasing us as an industry leader for Business Central implementation.

And also in 2025, we were one of the first partners to receive the Copilot Advanced Specialisation for our implementation of AI.

What makes us who we are?

Simply put: it’s our people.

Our greatest asset is our amazing team. We do everything we can to make sure that every employee is happy and engaged at every level. There are a variety of wellbeing, perks and incentives to empower all individuals within the organisation.

Modelling the science behind what motivates people from Dan Pink’s Book ‘Drive’, we have focused on incorporating Purpose, Autonomy and Mastery in all that we do.

People engagement is the number one KPI for us as a business. Using OfficeVibe, an intuitive platform, we are able to send out regular surveys among staff to gather feedback, for the enhancement of the overall employee experience. It generates eNPS scoring, which helps us make adjustments for any needed improvements, to improve employee engagement and satisfaction.

The Infinity Group core values_

As an organisation, our people are what makes Infinity Group who we are, and this drives our culture. Our culture is driven by our core values. We are shaped by these principles that create a cohesive work environment.

• Empathy: We value kindness, compassion and working together to create a supportive, inclusive atmosphere.
• Creativity: Using creativity to drive innovation and sustainability.
• Ambition: We have a thirst for learning and a pursuit of mastery.
• Authenticity: Celebrating diversity and inclusivity.
• Confidence: We take pride in making others look great.

Innovation is at the heart of what we do_

Infinity Group has over the years deployed advanced technologies to facilitate customers in solving complex business challenges. This innovation has been driven by our Chief Technology Officer, Tristan Shortland. It’s supported by our dedicated team, who produces innovative products to help our customers solve business challenges, using AI and other Microsoft technologies, applications and tools.

Secure Core is one of ground-breaking product introduced by the Innovation Lab, which is our flagship security product combining Microsoft consultancy and a managed service to bring you all the features of the Microsoft 365 Business and Enterprise Licenses.

Our other flagship areas of innovation include:

• Business Applications for both CRM and ERP Consultancy and low code development through Microsoft Dynamics and Power Platform tooling.
• Modern Work and Security Consultancy using Microsoft’s modern productivity and security tooling.
• Infrastructure and Data Management using Microsoft Azure.
• Managed Services for Infrastructure, Modern Work, Security and Business Applications.

Social footprint_

We are involved in supporting a number of charities throughout the South East and beyond, and also encourage our people to as well. Each of our teams have a number of volunteering days and are constantly looking to make a difference in the community.

Organisations we have helped already include:

• Heart of Kent Hospice
• Nourish Community Foodbank
• Trinity Theatre
• Tree of Hope
• Royal Tunbridge Wells Together

A bright future ahead_

The tech scene is undergoing rapid developments with generative AI tools gaining popularity. As a business, it is our aim to provide our clients with the latest technologies to help them gain a competitive edge in their respective markets.

And, as the technology available changes, we try to evolve it. Last year, we started a transformation project to bring us onto an all-Microsoft tech stack, ready to scale AI adoption, maximise security and do more with less.

Find out how we did it, and why this is another significant milestone in our story: