Microsoft Dynamics 365

Field Service (Dynamics 365)_

What is Dynamics 365 Field Service?

Within the Microsoft Dynamics 365 suite, Field Service stands as a powerful set of applications designed to streamline and optimise on-site service operations. Picture it as a central hub, empowering businesses to schedule engineers, dispatch resources, track progress, and deliver exceptional service quality, all within a unified platform.


What Dynamics 365 Field Service offers_

  • Efficient scheduling: Optimise engineer schedules based on skills, location, availability, and workload, ensuring the right person is always at the right place, at the right time.
  • Mobile access: Equip engineers with a mobile app for real-time access to job orders, customer information, service history, and knowledge base articles, empowering them to resolve issues promptly.
  • Remote assistance: Utilise tools like Dynamics 365 Guides and Remote Assist for real-time collaboration and expert guidance, enabling remote specialists to support engineers on-site.
  • Inventory management: Track and manage parts inventory effectively, ensuring engineers have the necessary materials to complete jobs successfully, minimising downtime.
  • Automated workflows: Automate various tasks like sending appointment reminders, generating invoices, and updating service history, freeing up time for engineers to focus on service delivery.
  • Reporting and analytics: Gain valuable insights into service performance through comprehensive reports and dashboards, allowing data-driven decision-making and continuous improvement.


Benefits of using Dynamics 365 Field Service_

  • Increased first-time fix rates: Resolve issues more effectively with access to the right information and resources, reducing repeat visits.
  • Improved customer satisfaction: Deliver faster and more efficient service, exceeding customer expectations.
  • Enhanced engineer productivity: Streamline workflows and empower engineers with mobile access and real-time support, maximising their service capacity.
  • Reduced costs: Optimise resource allocation, minimise travel time, and improve inventory management, leading to cost savings.
  • Data-driven decision-making: Gain valuable insights to identify areas for improvement and optimise service operations continuously.


Whether you manage a small team of engineers or a large, nationwide workforce, Dynamics 365 Field Service provides the tools and capabilities to transform your on-site service delivery, resulting in increased efficiency, happier customers, and a thriving business.

We would love
to hear from you_

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03454504600
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