IT SUPPORT FOR HOSPITALITY
Infinity Group are the chosen IT Company for hospitality IT support. Since 2001, we have gained extensive experience of the types of IT problems faced by the hospitality industry across the UK, as well as the best technology to support them. We provide award winning hospitality IT solutions to hotels, recreational outlets such as cinemas, indoor golf clubs, Zoo‘s as well as restaurants, clubs and music venues in London and the South East.
We understand how the hospitality sector heavily relies on all things technology related in order to operate efficiently which is why we have developed a fast efficient Service Desk; our average response time when a customer calls to log a support ticket is currently only 1 minute. This sets us apart from other IT Support providers in the marketplace as we can act fast and minimise any potential disruption.
Recent clients in the Hospitality sector
What makes us the trusted IT Support provider for the Hospitality sector?
Our strategic approach to IT ensures that our team gain a comprehensive understanding how your business operates, your future business goals and this ensures that all solutions we design/implement/manage are fully aligned with your current and future business strategy.
We have a wealth of experience in supporting multi-site nationwide businesses who operate around the clock. We are recognised as a top provider of hospitality support for a range of businesses, from VOIP for cinema complexes to hotel IT Support in London. Infinity Group have a solid understanding of the typical problems faced and can advise on best practice solutions to overcome these problems utilising the latest Microsoft technology.
Current Service Level Performance
Average Call Wait Time
1st Contact Fix Resolution
Customer Retention Rate
Customer Satisfaction
What do our IT Support contracts include?
All our IT Support contracts include unlimited remote support for all assigned contacts within your organisation. We understand the complex technology systems used within the hospitality sector and regular on-site visits are also possible should they be required. For added peace of mind and consistency, our IT Support contracts adhere to strict agreed SLAs which includes detailed response times.
IT Support contracts can also provide a standard level of IT Security eg. proactive server monitoring, PC, switches/access point/router, firewall monitoring and patch management.
Our Service Desk is open between the hours of 8.30am – 5.30pm Monday to Friday. However our support contract hours are flexible and we often provide weekend and 24 hour IT Support cover to those organisations who require it.
IT Consultancy for Hospitality
If you are looking to upgrade your IT Setup across the organisation our IT Consultancy team can assist with upgrading your IT Infrastructure, Network Setup or Unified Communications solution or helping you build the foundations for Digital Transformation.
Our IT Consultancy services range from technical Project Management, IT Project Consultancy, Cloud Migration, specialist IT Infrastructure Consultancy, the Cyber Essentials Scheme to highly strategic Business Continuity planning.
