IT SUPPORT FOR HOSPITALITY
Infinity Group are the chosen IT Company for hotel and hospitality IT support. Since 2001, we have gained extensive experience of the types of IT problems faced by the hospitality industry across the UK, as well as the best technology to support them. We provide award winning IT support for hotels, recreational outlets such as cinemas, indoor golf clubs, Zoo‘s as well as restaurant IT Support for hospitality business in London and across the UK.
We understand how the hospitality sector heavily relies on all things technology related in order to operate efficiently especially when it comes to Hotel it Support which is why we have developed a fast efficient Service Desk. Our average response time when a customer calls to log a support ticket is currently only 1 minute. This sets us apart from other IT Support providers in the hospitality sector as we can act fast and minimise any potential disruption.
Recent clients in the Hospitality sector
IT Support for Hotels
Providing a seamless guest experience and cutting edge customer service is at the heart of every good hotel, and using the latest technology plays a huge part in helping to achieve this. Each part of a hotels IT Infrastructure plays a valuable part in the overall customer experience starting with the initial booking right through to in room entertainment and facility management such as the gym, spa or conferencing suite.
Many hotels across the UK and across London outsource their IT Support to Infinity Group and work with us to improve their hotels IT Infrastructure or to reap from our strategic IT Consultancy expertise when implementing new solutions. Many also bolt on our 24 hour Service Desk capability to their IT Support contracts.
What are the benefits of Outsourced IT Support for Hotels?
Outsourcing your hotels IT support enables your business to work with a team of experienced IT professionals with a wealth of knowledge to troubleshoot and resolve issues all across all aspects of the hotels technological needs. This expertise will enable a much quicker response time and fix rate and result with minimal disruption. By using a specialist outsourced IT company you’ll also get added peace of mind that your hotel is utilising the latest secure technology to achieve the best results.
IT Support for Restaurants
Infinity Group’s vast experience within the restaurant sector enables us to provide an end to end restaurant IT Support solution. We work with several restaurants to ensure their IT networks and IT infrastructure are safe secure and reliable around the clock. Our IT Support services range from point of sale support PoS, back office systems such as servers, guest wi-fi, multi-user desktop setup, connectivity requirements and strategic roadmap planning to keep your restaurant ahead of the competition.
Is outsourced Restaurant IT Support affordable?
Yes, many restaurants choose to outsource their IT Support to a reputable provider who can support them around the clock due to cost savings in comparison to employing someone in-house and also to benefit from their vast Service Desk expertise.
We provide a range of flexible IT Support contracts for restaurants to ensure they have the level of support they require over the hours they need it most. We provide 7am-7pm weekday support as standard with the option to extend these hours or opt for 24 hour support if required.
What makes us the trusted IT Support provider for the Hospitality sector?
Our strategic approach to hospitality IT solutions ensures that our team gain a comprehensive understanding how your business operates, your future business goals and this ensures that all solutions we design/implement/manage are fully aligned with your current and future business strategy.
We have a wealth of experience in supporting multi-site nationwide businesses who operate around the clock. We are recognised as a top provider of hospitality IT Support for a range of businesses, from VOIP for cinema complexes to providing hotel IT Support in London. Infinity Group have a solid understanding of the typical problems faced and can advise on best practice solutions to overcome these problems utilising the latest Microsoft technology.
Current Service Level Performance
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1st Contact Fix Resolution
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Customer Satisfaction
What do our IT Support contracts include?
All our IT Support contracts include unlimited remote support for all assigned contacts within your organisation. We understand the complex technology systems used within the hospitality sector and regular on-site visits are also possible should they be required. For added peace of mind and consistency, our IT Support contracts adhere to strict agreed SLAs which includes detailed response times.
IT Support contracts can also provide a standard level of IT Security eg. proactive server monitoring, PC, switches/access point/router, firewall monitoring and patch management.
Our Service Desk is open between the hours of 8.30am – 5.30pm Monday to Friday. However our support contract hours are flexible and we often provide weekend and 24 hour IT Support cover to those organisations who require it.
IT Consultancy for Hospitality
If you are looking to upgrade your IT Setup across the organisation our IT Consultancy team can assist with upgrading your IT Infrastructure, Network Setup or Unified Communications solution or helping you build the foundations for Digital Transformation.
Our IT Consultancy services range from technical Project Management, IT Project Consultancy, Cloud Migration, specialist IT Infrastructure Consultancy, the Cyber Essentials Scheme to highly strategic Business Continuity planning.
Frequently Asked Questions
By outsourcing your restaurants IT Support to a specialist managed service provider you are assured that there is an Engineer on hand to help resolve any technical issues that arise within your restaurant in a fast time frame to avoid any disruption to your service.
In house IT Teams to support your hotel’s IT can be costly as you’ll need to ensure they are sufficiently trained, well managed and invest in their training. With outsourced IT Support for hotels, you don’t need to worry about the above and can scale up and down your support contract to pay only for the time and services you require.
By outsourcing your hotel IT support to a specialist hospitality IT Support provider you’ll gain access to pool of Engineers with experience in the hotel technology your business is powered by. This experience will enable them to resolve any faults you are experiencing much quicker and enable them to recommend to you the best technological solutions you hotel can implement going forward.
