When your customers are on hold, you want to make the most of their patience and reassure them that their call will be answered as quickly as possible. A well thought out message will not only improve your customer experience but provides an excellent opportunity to market your company, and its products and services to a captive audience.

Why should my business have message on hold?

Research from AT & T, US West, Nationwide Insurance & Maximarketing Studies

of business calls are put on hold or transferred
will hang up
after 40
seconds if line
goes silent
of callers who
hang up will
not call your
business back
of callers favour on-hold productions
say message
on hold

A professional message on hold provides an excellent opportunity to market new product launches, or any other important news you would like to share with callers. It can help drive sales and enquiries. We can setup a bespoke message on hold for clients within a 48 hour timeframe. Our on hold system (shown below)  enables you to select the music and voiceover artist of your choice before submitting your production. We then produce the message and send it back to you in your required format, ready for implementation.

To sample our on hold music and the voiceover artists available, take a look at our message on hold library shown below.

Our message on hold audio library

Our most popular telephone systems

Infinity Group - Mitel
Infinity Group - Panasonic
Infinity Group - Horizon

Why us?

We look forward to discussing your message on hold requirements in more detail. 

Get in touch now!