TERMS AND CONDITIONS
Please find the Terms and Conditions for our various products and services listed below click on the links to view/download each one.
- Standard Terms and Conditions, (STD) (applicable to all Orders)
Supplementary terms applicable to specific parts of your Order
- Part 1 Service Code SC – (N) Network Services Terms
- Part 2 Service Code SC – (S) Sale of Goods/Equipment
- Part 3 Service Code SC – (H) Hosted Telephony Services
- Part 4 Service Code SC – (M) Maintenance Services (PBX)
- Part 5 Service Code SC – (SW) Software Consulting Services
- Part 6 Service Code SC – (E) Labour Engineering Services
- Part 7 Service Code SC – (A) Access Services
- Part 8 Service Code SC – (C/T) Cloud Services and Techplan
- Part 9 Service Code SC – (L) Lease Rental Terms
Techplan Agreement
Service Contact and Escalation Procedure
With effect from 31st March 2016 Infinity Technology Solutions Limited has updated its contractual terms, its complaints policy and its code of practice in line with best practice, including revisions to the Ofcom General Regulations. The updated terms will apply to all new orders. We also now record all telephone calls for training and monitoring purposes. If you are unsure whether these updates apply to you, please contact customerservices@infinitygroup.co.uk for more information.