What is Artificial Intelligence (AI)?
Artificial Intelligence, or AI, makes it possible for machines to learn from experience, perform human-like tasks and adjust new inputs. AI technology has already been implemented in the form of some self-driving cars to the virtual assistant sitting in your smartphone to robots who perform tasks in factories. These are however, small examples of Artificial Intelligence and in the coming years it is predicted to have a large impact on everyday home and work life. Below, we take a look at how AI can benefit your organisation and its processes.
How does Microsoft Dynamics 365 use AI?
Microsoft Dynamics 365 uses AI in a number of ways to benefit your organisation. There’s AI for Sales which uses data to predict which opportunities your sales team should be focusing on. Microsoft Dynamics 365 AI will also suggest the best next actions for you to perform on records to give you the best chance of closing a deal. AI will also analyse the data in your database and let you know whether someone else in your organisation is already talking to a prospect or can offer you a warm introduction. Microsoft Dynamics 365 AI will also recommend talking points for you to spark up a relevant conversation with a prospect. Dynamics 365 AI analyses data from your Microsoft Office 365 emails, relationship insights can identify emails where a customer sounds upset and flag it to you if they currently have an open opportunity, or let you know when someone is showing positive sentiment that it might be the right time to close the deal. Email engagement can also delay sending an email, so you can make sure it appears in the recipient’s mailbox at just the right time. There is also the functions within this where you can also be reminded if they have, or haven’t, opened it so you can follow up accordingly. Auto Capture can also find and track relevant messages against records in CRM, making sure you don’t miss filing that important email.
Microsoft Dynamics 365 AI for Customer Service will help identify issues proactively and provide predictive insights so that you can identify and address issues. In addition to this, AI can evaluate customer satisfaction through a number of channels, looking for good and bad sentiment, and help your team to improve customer satisfaction level, and therefore your customer retention rate. By analysing KPIs around workload and efficiency, AI can also help you to make your team more efficient and increase its output. All of these great new features come included in standard Microsoft Dynamics 365 licensing. No other platform can give you such extensive access to the vast processing power in the Cloud at such a reasonable cost.
To find out more about Microsoft Dynamics 365 AI, please contact us
