Microsoft Dynamics 365_

Plan, deploy and optimise Microsoft Dynamics 365 to drive real efficiency across your business.

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What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a modern business applications platform that helps organisations run, connect and evolve their core operations on a single foundation.

By bringing together customer‑facing and operational systems into one integrated environment, it gives your business better visibility, stronger control and the flexibility to adapt as priorities change. Rather than investing in siloed tools, D365 provides a platform approach to seamlessly managing key processes from one place.

Designed to scale and continually improve, D365 allows businesses to start with what they need today and grow over time. With regular innovation from Microsoft and deep integration across the wider Microsoft cloud, it provides a future‑proof foundation that supports long‑term transformation, rather than short‑term fixes.

Learn how Dynamics 365 can transform your business

“Infinity Group has helped us uncover value we didn’t know existed. Dynamics 365 is our platform to disrupt the market.

Peter Hosking

CEO

Why use Microsoft Dynamics?

Against a backdrop of big data, AI and rapid change, businesses need platforms that can evolve as fast as their organisation does.

Dynamics 365 helps organisations move away from disconnected tools and short‑term fixes. It brings a more adaptable foundation for managing customers, operations and growth. This supports continuous improvement, enabling teams to refine processes, respond to new demands and adopt innovation without ongoing disruption.

If you’re looking to modernise with confidence and build for the long term, D365 provides a flexible, future‑ready platform that keeps pace with change rather than holding it back.

Learn how Dynamics 365 can transform your business

Our awards_

With these achievements under our belt, we’re more than equipped to guide your business to smarter technology and processes.

What are the benefits?

 

Simplify and improve processes: Streamline your operations with automated workflows, task management and optimisation tools that drive performance.

Make accurate decisions: Gain valuable insights into your business performance with advanced, real-time analytics and reporting capabilities across core functions.

Seamless integration: Dynamics integrates with other Microsoft products like Office 365, making it easy to manage your entire business ecosystem.

Scale effortlessly: As your business grows, the platform will scale to meet your evolving needs without disruption or unexpected high costs.

Get platform ROI: With a cloud-based subscription model, you can avoid upfront hardware and software costs and get more value from your investment.

Enhance productivity: Empower your team with a user-friendly interface and tools that help them work more efficiently and collaboratively.

Customise to your needs: Tailor the platform to your specific business requirements with specific workflows, dashboards and reporting – guided by our expert architects.

Understand customer context: Gain a centralised view of your customer relationships for better experiences and alignment that drive loyalty.

The Infinity Group approach_

Infinity Group is one of the UK’s leading Microsoft Dynamics 365 partners, helping organisations plan, deliver and optimise Dynamics 365. We support customers end-to-end, from early strategy and licensing decisions through to delivery, optimisation and ongoing support across the full application stack.

We don’t just work with Dynamics 365. We also run our own business on it. This hands‑on experience, combined with Microsoft accreditation, specialist competencies, Inner Circle membership and a Partner of the Year award, means our guidance is grounded in real‑world use. And we especially understand the pressures organisations face and how to design solutions that stand up to them.

Our focus is sustainable value. We’ll help you move away from short‑term fixes and fragmented systems, using Dynamics 365 as a future‑ready foundation that can adapt, scale and improve over time. So, you keep pace with change rather than becoming the next legacy platform.

Infinity Group in stats_

We drive real results and keep our clients happy.

97.3 %

satisfaction rate

98.7 %

customer retention rate

76 %

SLA adherence

Dynamics 365 modules_

 

Dynamics 365 Business Central: 
Access the market-leading ERP, fuelled by intelligent workflow, AI and accuracy.

Dynamics 365 Sales: 
Drive revenue with AI-powered insights, streamlined workflows and predictive forecasting.

Deliver exceptional support through intelligent case management and omnichannel engagement.

Dynamics 365 Field Service:
Optimise operations with predictive maintenance, smart scheduling and remote assistance.

Dynamics 365 Project Operations:
Deliver projects on time and budget with integrated planning, resource management and insights.

Dynamics 365 Customer Insights – Journeys:
Create hyper-personalised experiences with AI-driven customer journeys and real-time engagement.

Dynamics 365 Customer Insights – Data:
Unlock deep customer understanding through unified profiles, predictive insights, and segmentation.

Dynamics 365 Consultancy:
Our consultants can help you unlock greater value from your Dynamics deployment for better business performance.

Microsoft Dynamics FAQs_

Is Dynamics 365 part of Microsoft 365?

Dynamics 365 and Microsoft 365 are both part of the wider Microsoft ecosystem, but they serve different purposes. Microsoft 365 focuses on productivity and collaboration (e.g.  tools like Outlook, Teams, Word and Excel) that support day‑to‑day work. But Dynamics 365 is designed to run core business processes, such as sales, customer service, finance and operations.

The real value comes from how the two platforms work together. Dynamics 365 connects business data and processes directly into the tools people already use every day in Microsoft 365, reducing duplication, improving visibility and helping teams make better decisions in context. Together, they form a connected, future‑ready foundation that supports both how people work and how the business operates.

What is included?

Microsoft Dynamics 365 is licensed on a per‑application basis. Consequentially, organisations can invest only in the capabilities they need, rather than paying for a whole system. Applications are grouped around key business functions, including sales, marketing, customer service, field service, project management, finance and supply chain management.

This modular approach means businesses can start with their highest‑priority areas and expand over time as requirements evolve. For example, you might begin with sales and customer service, then add finance, project operations or field service later. All on the same underlying platform and data foundation, without the need to re‑implement.

Dynamics 365 licences also include Power Platform use rights. This enables organisations to extend and tailor the platform using Power Apps, Power Automate, Power Pages and AI Builder. Accordingly, teams can automate processes, build custom applications, expose data securely to external users and apply AI to everyday tasks — helping ensure the platform continues to adapt as the business changes, rather than becoming rigid or over‑customised.

Our licensing guide can help you understand the options and what each covers.

Do we need in‑house expertise to run Dynamics 365?

While in‑house knowledge is always valuable, Dynamics 365 is typically supported by a partner to ensure the platform continues to deliver value. Ongoing support helps organisations manage change, adopt new capabilities and avoid the platform becoming under‑used or over‑customised.

How much does Dynamics 365 cost?

The cost of Microsoft Dynamics 365 depends on the applications you choose, how many users need access and how those users interact with the platform. Dynamics 365 is licensed per application and typically charged on a monthly, per‑user basis. As a result, costs can vary significantly between organisations.

Most businesses don’t license everything at once. The modular approach gives organisations control over spend. But it still allows the platform to scale over time without re‑implementation.

Because licensing options can be complex and pricing changes over time, the best way to understand what Dynamics 365 will cost for your organisation is to review your requirements in context. Our Dynamics 365 licensing guide explains the different licence types, common cost considerations and how to structure licensing in a way that supports both current needs and future growth. For tailored guidance, our specialists can also help you assess your options and avoid over‑ or under‑licensing.

What does it integrate with?

Dynamics 365 integrates with a wide range of applications and services. This is both within and outside of the Microsoft ecosystem:

  • Microsoft 365. D365 seamlessly integrates with Microsoft 365 applications like Outlook, Word, Excel and Teams, providing a unified experience for users.
  • Power Platform. D365 is built on the Power Platform, which includes Power Apps, Power Automate and Power BI. This allows for easy customisation, automation and data analysis.
  • Azure. D365 leverages Azure cloud services for infrastructure, storage and other backend operations. This ensures scalability, reliability and security.
  • Other Microsoft applications. D365 can also integrate with other Microsoft applications like SharePoint and Azure Active Directory.
  • CRM systems. D365 can integrate with other CRM systems like Salesforce and SugarCRM, allowing for data migration and synchronisation.
  • ERP systems. It can also integrate with ERP systems like SAP and Oracle, enabling seamless data exchange and process automation.
  • Marketing automation tools. D365 integrates with marketing automation tools like HubSpot and Marketo, providing a comprehensive view of customer interactions.
  • E-commerce platforms. It can integrate with e-commerce platforms like Shopify and Magento, allowing for real-time order updates and customer information synchronisation.

Who is Microsoft Dynamics 365 best suited for?

Dynamics 365 is well suited to organisations that have outgrown disconnected systems and manual processes. It also supports those who need a more joined‑up way to manage customers, operations and growth. It’s used by both mid‑sized businesses and larger organisations looking to modernise without investing in rigid, all‑or‑nothing platforms.

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We would love
to hear from you_

We’re here to talk about everything Dynamics 365. From our experiences of using it to whether it fits your specific needs and our implementation approach. So, get in touch for a no-obligation chat with one of our qualified experts.